These terms set out the agreement between Melissa AI and the flower shop using our product. They're written to be readable — if any clause is unclear, email us and we'll walk through it.
1. Agreement
These terms govern your use of the Melissa AI services. By signing an order form or using the product, you accept these terms on behalf of your flower shop (the \"Customer\").
2. The service
Melissa is an AI-driven operational platform for flower shops, including order intake, customer follow-up, and florist review workflows. The exact scope is set out in your order form.
3. Customer data
You retain all rights to data your shop processes through Melissa, including customer conversations, orders, and contact information. We process that data on your behalf, only for the purposes set out in your order form and our Privacy Policy.
4. Acceptable use
- Do not use Melissa to send unsolicited bulk messaging.
- Do not attempt to reverse-engineer, probe, or jailbreak the system.
- Do not use Melissa to process payments or other regulated activity outside its scope.
- Do not provide false contact data or impersonate other shops.
5. Service availability
We target 99.5% monthly uptime for Solo Florist and 99.9% for Multi-location and Enterprise tiers. Scheduled maintenance is announced in advance. Incident credits are defined in the SLA referenced by your order form, where applicable.
6. Fees & billing
Fees are set in your order form. Invoices are issued monthly or annually depending on the plan and are due within 14 days of issue. Overdue balances accrue interest at the lesser of 1.5% per month or the maximum allowed by law.
7. Term & termination
Contracts run for the term in your order form (monthly or annual). Either party may terminate for material breach after 30 days' written notice and an opportunity to cure. We may suspend service for non-payment or abuse with notice; data export tools remain available during any suspension.
8. Confidentiality
Each party will protect the other's confidential information with the same care it uses for its own, and at minimum with reasonable care. Confidentiality obligations survive termination of the agreement.
9. Warranties & disclaimers
Melissa is provided \"as is\" except for the express warranties in this agreement. We do not guarantee that AI-generated content will be free of errors; Customer is responsible for review and final approval before any communication or order leaves your shop.
10. Limitation of liability
Neither party will be liable for indirect, special, or consequential damages. Each party's total liability under this agreement is capped at the amounts paid by Customer in the 12 months preceding the claim.
11. Indemnification
We will defend you against third-party claims that the Melissa service infringes intellectual property rights, subject to standard cooperation requirements. Customer will defend us against claims arising from Customer's misuse of the service or violation of these terms.
12. Governing law
These terms are governed by the laws of the State of Delaware, USA. Disputes will be resolved in Delaware courts, except where local law requires otherwise.
13. Changes
We may update these terms. Material changes will be notified to active customers by email at least 30 days before they take effect.
14. Contact
Questions on these terms? Reach us at legal@melissasolution.com.